As we celebrate this milestone, we want to start by expressing our gratitude to the organizations that trust us to support their employees’ wellbeing. Your confidence in MINES allows us to make a meaningful impact every day. Thank you for the opportunity to serve those clients who have come through our program, we are so thankful to and for you. Your partnership is the foundation that enables us to deliver care with compassion, innovation, and excellence.

Our team at MINES is unlike anything you have ever seen! Every day, I am reminded how fortunate I am to work alongside people whose compassion, integrity, and skill set sets us apart. I often feel I don’t deserve the caliber of professionals who power MINES’ mission, their work speaks for itself. Our success is the sum of our team’s character and commitment.

As MINES enters our 45th year, the organization continues to pair heart with high performance. This year, MINES advanced integrated care through a successful partnership with a health plan, strengthened data quality and referral reliability, launched SMS as an additional access channel, responsibly implemented AI to enhance client support and operations, and sustained provider turnover under 3%, driven primarily by retirements which is a reflection of the relationships and support provided.

2025 in Review

This year marked significant progress for MINES as we continued to innovate and strengthen our commitment to exceptional care. We advanced integrated behavioral health through a strategic partnership that delivers a coordinated, data-driven approach, improving access and outcomes for diverse populations. Our Provider Relations Team enhanced referral accuracy by refining provider records at scale, ensuring addresses, licenses, certifications, and care modalities reflect true capabilities.

While expanding EAP, PPO, managed care, coaching, training, and facility partnerships, MINES maintained exceptionally low provider turnover, under 3% highlighting the stability and strength of our network. We introduced SMS communication as a secure, convenient channel for clients and providers, broadening accessibility and responsiveness.

Our Guardianship & Legal Program extended its reach across more states and streamlined processes, making legal navigation easier and more efficient for our clients. We also embraced responsible AI adoption to improve service consistency and consolidated thousands of duplicate client charts to strengthen continuity of care, security, and data accuracy. Through all of this, MINES sustained exceptionally high client satisfaction at the organizational and individual level, reflecting our dedication to quality and care.

Looking Ahead

The lens at MINES is focusing on innovation and impact this next year and beyond. We are accelerating AI-driven transformation to enhance many facets of our operations and client experience. By integrating advanced AI solutions into workflows, we will streamline processes, strengthen decision-making, and deliver smarter, faster support, ensuring organizations and their people receive care with precision and ease. Our Digital Intake evolution, featuring usability upgrades and a new chatbot, will create a seamless first touchpoint for clients, reducing friction and improving engagement from the start. We are also upgrading our referral module to better support Helping Hands (connecting people to services), enabling quick and accurate navigation to the best support and resources.

MINES is pursuing national accreditation! We are also enhancing electronic claims interfaces which will accelerate processing, improve transparency, and drive measurable outcomes for employers and employees alike. Beyond technology, MINES continues to lead with thought leadership, shaping national conversations on managed care, EAP, PPO, and benefit design at a time when health insurance premiums are at historic highs. Our Account Management team remains focused on crafting creative, practical solutions for organizations facing workforce reductions, rising conflict needs, and complex pressures. Innovation is a commitment to helping organizations thrive while supporting every life we touch.

As we reach our 45th year, MINES stands on the strength of our team. Our team’s compassion, expertise, and commitment to care create the culture that defines us. This culture is not just internal; it radiates outward, shaping every interaction and every solution we deliver. Because of our team, MINES continues to make a meaningful impact for clients, helping organizations navigate challenges, supporting individuals through life’s hardest moments, and ensuring access to care that is timely, thoughtful, and effective. As we look ahead, that combination of heart and innovation will keep MINES at the forefront of supporting every life we touch.

To Your Wellbeing,

Dani Kimlinger, MINES CEO