Our businesses and as us as individuals have expectations, beliefs, and assumptions that if we don’t innovate (or as individuals, have new achievements and personal bests) we will lose business, lose ground against the competition, lose our position, and just plain lose in life. Farnam Street (email@example.com) has many resources on this topic and how these beliefs and assumptions affect performance. This week it highlighted an article by Andrew Russell & Lee Vinsel called Hail the Maintainers.
This article is a wonderful resource and stimulated my thinking for this blog post.
The assumption is that if business does not innovate, disruptive events can occur that will reduce performance, up to and including, the end of the business. Russell and Vinsel noted that innovation has become what psychologists would call an embedded, unchallenged assumption. They go on to state that innovation is a small percentage of the time and activity of most businesses. What is actually the case is that many aspects of performance are focused on maintenance. Those who do the maintenance, the day-to-day tasks, recalibration, and incremental improvements deliver consistent results for their customers and clients. They are able to continue and perform day after day. A key element is improvement versus innovation. What does improvement mean for your business performance?
On an individual performance level, it is important that we do our own personal maintenance. This involves getting adequate sleep, nutrition, exercise, stress management, and connecting moments. This also implies avoiding behavior patterns that detract from maintaining ourselves optimally such as smoking, over eating, working too much, and others.
On an individual performance level, we are faced everyday with maintenance and recalibration choices. Our self-talk related to these choices — our beliefs and judgments about these choices — influence our ability to stay within an optimal maintenance range. This is a complex range of behaviors and attitudes, not very amenable to all-or-none thinking. “Good enough,” “just show up,” “do your best, forget the rest,” and “soft face, calm interior” are a few handrails that can be used to override thoughts and judgments that may interfere with individual performance.
My dear friend, colleague, and business partner, Dr. Richard T. Lindsey, used phone cords as his metaphor for the importance of maintenance. His mission was to straighten all the phone cords that were tangled as a picture of maintaining our tools and gifts for optimal performance. He has been so successful that most of our phones no longer even bother having cords! !
There are events such as new laws, new technology, and new delivery models that are innovative and affect performance of business and individuals in dramatic ways. These are game changers, however, they are often not category killers. On the other hand, the majority of businesses and individuals that deliver consistently good service and products continue to perform in their sectorsWhat are the high performance markers for your organization? These indicators would include: profit margin, cash reserves (how long is your runway if a disruptive event occurred?), debt, cash flow, positive culture, organizational life span challenges and resolutions, clear organizational structure with bench strength and lines of authority, leadership that has clear vision and ability to execute, along with long range cognitive complexity, and finally the organizational ability to identify and make incremental changes as well as remove constraints in work processes and flow.
Individually, we also have high performance markers. What is your overall health level? Have you been healthier this year than last year? How is your daily energy? Is it improving or declining? What are your markers on endurance, strength, flexibility, and your immune system? Are your finances better or worse this year? How are your interpersonal relationships?
Whether organizationally or individually, noting the tension between innovation and maintenance can be an important awareness that allows for mindful and intentional management.
Have a day filled with loving kindness and compassion!
Robert A. Mines, Ph.D., CEO & Psychologist
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