The provider is responsible to do the following:

  • Verify EAP authorization in the portal before first session. Authorization must be in place in order for payment to happen. If no authorization the client can contact us to get one in place.
  • You are not allowed to bill the client for EAP sessions.
  • To request sessions beyond the initial authorization, complete the "Additional Sessions request on the portal" prior to the completion of the last authorized session. Make sure to follow all procedures around this, as shown in this PDF.
  • All billing to be completed within 90 days of the authorization expiration date through the Provider Portal. You will need to fill in all areas of the session. See this PDF on what those areas are being used for. For additional information on requesting additional authorizations you can also review our Additional Authorization Requests Provider Handbook.
  • Keep client informed of progress in treatment.
  • Contact MINES & Associates prior to making any additional referrals for any other mental health related treatment.
  • To respond to any emails/calls from MINES clients or staff.
  • To get a client in for treatment within 5 days of initial contact. If you aren’t able to do this, let the client know and us at MINES so we can put you on hold.
  • Additional Authorizations Decision Tree Tool to assist in determining appropriate procedure for short-term EAP session-limited cases vs. long-term cases requiring referral out of the EAP into longer term care.

  • The provider is responsible to do the following:

  • Verify insurance eligibility of the client prior to initiation of treatment, including exclusions in terms of diagnosis and/or treatment modality.
  • Submit all Insurance billing to us by faxing to 303-832-9701 or by mailing to:
    • Mines and Associates
    • Claims
    • P.O. Box 270669
    • Littleton, CO 80127

    Do not send claims by certified mail. It will not be handled and will be returned. If you need to send a certified mail, please contact us at 800-873-7138 and we will give you a different address.

  • Contact Mines & Associates prior to making any additional referrals for any other mental health related treatment.

  • Resources

    Managed Behavioral Healthcare

    A managed care program controls cost for mental health care benefits while ensuring quality of service. Learn more ...

    Employee Assistance Programs

    The Employee Assistance Programs provided by MINES are designed to both assist employees and support the productivity and profitability of employers. Learn more ...


    MINES and Associates' organizational psychology department, BizPsych, has the academic and business expertise to sustainably impact and resolve various issues at team, department and organizational levels. Learn more ...

    Organizational Assessment

    MINES has developed a set of practical, holistic organizational evaluation tools that will help you keep your finger on the pulse of your company's health and develop effective strategies to get your organization in tip-top shape. Learn more ...

    Critical Incident Support Services

    MINES Critical Incident Support Services (CISS) are on-site interventions designed to provide solution-focused, compassionate support to your employees in the event that they are involved in, witness to, or otherwise affected by a stressful or traumatic event in the workplace. Learn more ...

    Training & Educational Programs

    MINES offers a series of trainings and workshops to provide our clients with the most valuable information on team building, stress management, personal development, and a variety of other topics. Learn more ...