December 3rd is International Day of Persons with Disabilities, and this year’s theme is “Transformation towards a sustainable and resilient society for all”. Transforming workplaces so that they foster resilience among all employees is a worthy goal – one that both MINES and I share with real passion.
Fortunately, most employers now generally understand the links between employee mental health, productivity, absenteeism, and turnover. This is real progress. Unfortunately, only 15% of supervisors and managers are actually trained in how to recognize and respond to employees who may be struggling. This is a problem that MINES and I are taking steps to remedy through our work with our clients and by offering training and consultations to supporters of campaigns like Colorado Mental Wellness Network’s Mental Health Equality at Work.
Employers do not generally associate the Americans with Disabilities Act and Family Medical Leave Act with psychological or mood-related conditions. This knowledge deficit can be problematic because more often than not an employee will reach a point of crisis before exploring potential job accommodations. By that time, it is often too late to save the employment relationship and everybody loses.
This common pattern of “waiting until a crisis” may partly explain the recent surge in depression-related employment discrimination claims filed with the EEOC. These filings increased by 56% between 2003 and 2013, and the EEOC issued written guidance for employees with mental health conditions, as well as their health care providers, for the first time in December 2016.2016
I train supervisors, managers, and HR staff in how to create psychologically healthy workplaces, how to use accommodations as everyday management tools, and how to comply with the ADA and FMLA. Managers are always happy to learn about low- or no-cost accommodation tools they can use right away, instead of making their employees wait for a crisis to occur before requesting them. And, they are relieved to learn that the ADA does not require the elimination of essential functions – a common yet erroneous assumption.
One of the areas I partner with MINES on is training supervisors how to have the early conversation with employees who may be struggling. This is a skill that does not come naturally to most of us – managers don’t want to pry, say the wrong thing, violate an employee’s privacy, play the role of therapist, or step over a legal line of which they’re unaware. MINES personnel have truly mastered this skill over the years.
Another exciting area of partnership with MINES is providing highly specialized mediation and case management services for the toughest ADA and/or FMLA cases involving mental health conditions. Most ADA requests are not challenging to manage. However, some cases are so complex they require the expertise of seasoned psychologists to provide case management guidance and support. Examples include rare diagnoses, some types of personality disorders, and difficulty in finding the right medication or treatment plan. MINES plays an indispensable role in guiding these cases to a sustainable path forward for both the employee and employer.
Lastly, MINES and I collaborate in providing outsourced disability and absence management services nationwide. When we take on this role for our clients, we are truly in the best position to transform workplaces to foster resilience among all employees.
In closing, I hope everyone will celebrate International Day of Persons with Disabilities with us, by taking proactive steps to accommodate employees at all levels of cognitive, emotional, and social functioning.
To Your Wellbeing,
Judge (Ret.) Mary McClatchey