for MINES Network Facilities

*Publication is a PDF Download

Below is the handbook that will explain MINES Processes and procedures for facilities as well as definitions and explanations of our network. This handbook may not include all processes and procedures or new updates. Please check with MINES Provider Relations Department or MINES clinical case management team for questions.

Please note that you cannot join our network through the Provider portal. You must contact Provider Relations to start the process.

Download the MINES Facility Handbook HERE.*

Below is the utilization review criteria handbook. Please check with the MINES utilization case management team if you have questions by emailing either the case manager you are working with or Provider Relations.

Download the MINES Utilization Review Criteria Guide HERE.*

Information & Contact

Notice Of Privacy Practices

Privacy Practices in compliance with the Health Insurance Portability and Accountability Act [HIPAA] must be made available to each client.


Please submit all insurance-related billing to MINES at:

MINES and Associates Claims
P.O. Box 270669
Littleton, CO 80127

Other contact methods:

Toll-free: 800-873-7138 x4051
Claims line: 303-832-1068 x4051
Fax: 303-832-9701

To check benefits, eligibility, or exclusions, please check the client’s insurance card.