Care That Works for You

At MINES and Associates, we believe every person deserves care that fits who they are. Your background, language, identity, and needs all matter to us. We are here to help you get support in a way that feels right for you. This page reviews what we offer and how to access services in a way that meets your specific needs.

What We Offer

Care that respects you

Our providers come from many backgrounds. You can ask to be matched with a provider who shares your identity or has training to support your community. This includes:

  • BIPOC (Black, Indigenous, and People of Color) providers
  • LGBTQ+ providers
  • Providers who work with first responders, military, and their families
  • Providers trained in higher-level mental health needs

Help in your language — free of charge

We offer free translation and interpretation services in any language you need while you are accessing our services. Many of our materials are also available in Spanish, Portuguese, and other languages. Just ask.

Care you can reach

We offer services in ways that work for you:

  • In person, by phone, or by video
  • Audio recordings for people who learn best by listening
  • Printed materials if you do not use a computer or phone
  • Large print and other formats on request
  • Tools that work with screen readers and other assistive technology
  • TTY users can reach us through 711 relay service

Auxiliary aids and services

Auxiliary aids and services (like sign language interpreters, accessible formats for written materials) are available free of charge to people with disabilities.

Help with life’s barriers

If things like transportation, housing, child care, or cost make it hard to get care, tell us. We will help you find options that work.

Notice of Non-Discrimination

MINES treats everyone fairly and follows federal civil rights laws. Here’s what that means. We do not discriminate against any person on the basis of:

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex (including pregnancy, sexual orientation, and gender identity)
  • Religion
  • Veteran or military status
  • Genetic information
  • Any other class protected by federal, state, or local law

We do not exclude people or treat them differently because of these characteristics.

Your Rights

You have the right to:

  • Be treated with respect and dignity
  • Ask questions and get answers you understand
  • Request a different provider at any time
  • Ask for materials in a format that works for you
  • Get language help at no cost to you
  • Get accommodations for a disability at no cost to you
  • File a complaint or share feedback without fear of losing services

Contact us (email, phone, SMS). Tell us what you need. We connect you to care.

What to Expect

You can reach us in any of these ways:

  • Call us: 800-873-7138 (711 for TTY relay)
  • Email us: info@minesandassociates.com
  • Visit: www.minesandassociates.com

When you contact us, just tell us what you need. For example:

  • “I need a provider who speaks Spanish.”
  • “I need materials in large print.”
  • “I would like to work with an LGBTQ+ provider.”
  • “I need a sign language interpreter.”
  • “I need help with transportation to my appointment.”

We will match you with a provider and you can choose how to meet (phone, video, in person). You can change providers at any time by outreaching us as well.

We will listen, and we will help.

Website Accessibility

MINES is committed to making our website usable for everyone. We are continuing to improve our website to be in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If you have trouble using any part of our website, please contact us at info@minesandassociates.com and we will help you get the information you need.

Language Assistance Taglines

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 800-873-7138 (TTY: 711).

Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 800-873-7138 (TTY: 711).

中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 800-873-7138 (TTY：711).

Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 800-873-7138 (TTY: 711).

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 800-873-7138 번으로 전화해 주십시오 (TTY: 711).

Tagalog (Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 800-873-7138 (TTY: 711).

Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 800-873-7138 (TTY: 711).

العربية (Arabic): 8008737138 ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم – (TTY: 711).

Kreyòl Ayisyen (Haitian Creole): ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 800-873-7138 (TTY: 711).

Français (French): ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le v (ATS: 711).

How to File a Complaint

If you believe MINES has failed to provide these services or has discriminated in another way, you can file a grievance with our Compliance Officer:

  • Mail: MINES and Associates, Attn: Compliance Officer, 10367 W Centennial Rd, Littleton, CO 80127
  • Phone: 800-873-7138 (711 for TTY relay)
  • Email: compliance@minesandassociates.com

We will respond to your complaint within 3 business days and resolve as timely as possible. Filing a complaint will not affect your services or how you are treated.