* Trainer and availability may vary. Please contact MINES for scheduling.
High stress, trauma, and burnout are all hazards of challenging workloads. As much as we’d like to, we can’t eliminate the many external stressors we experience in most of our jobs. Rather than to focus on traditional stress management, this workshop will focus on strengthening emotional resilience. Emotional resilience is defined as our ability to bounce back from challenges and stress.
Objective: Present the eight dimensions of emotional resilience and learn practical applications for combating stress and burnout through strengthening resilience. Recommended time: 1.5 hours
This training is aimed towards employees who spend a majority of their time interacting with customers, both internal and external. Participants will be asked to identify their customer base and conduct a customer service audit including mission and vision. The importance of listening and verbal communication will be emphasized. The film “The Difficult Guest” is recommended to accompany this training along with role play scenarios.
Objective: Learn techniques for improved communication, dealing with angry customers and complaints, and building customer goodwill and trust. Recommended time: 1.5 hours
The rising numbers of incidents of random stranger violence such as assaults, theft, kidnapping and harassment can pose a major safety concern for employees coming to and leaving work. Raising awareness and confidence can be helpful to both increase safety and personal wellbeing.
Objective: Explore tips for enhancing personal safety, raising awareness, and addressing personal safety concerns. Recommended time: 1.5 hours
A common stressor in our lives is the feeling that we don’t have enough “time”. We know that time is a finite resource, so how do ensure that we are able to make the best use of the time that we have? Most of us find that we have some gaps and inconsistencies between our values and how we spend our time.
Objective: In this training, participants will have a chance to see what psychological obstacles and self-imposed time robbers may be getting in the way and how to overcome them. Recommended time: 1 hour
Managed Behavioral Healthcare
A managed care program controls cost for mental health care benefits while ensuring quality of service. Learn more ...
Employee Assistance Programs
The Employee Assistance Programs provided by MINES are designed to both assist employees and support the productivity and profitability of employers. Learn more ...
MINES and Associates' organizational psychology department, BizPsych, has the academic and business expertise to sustainably impact and resolve various issues at team, department and organizational levels. Learn more ...
MINES has developed a set of practical, holistic organizational evaluation tools that will help you keep your finger on the pulse of your company's health and develop effective strategies to get your organization in tip-top shape. Learn more ...
Critical Incident Support Services
MINES Critical Incident Support Services (CISS) are on-site interventions designed to provide solution-focused, compassionate support to your employees in the event that they are involved in, witness to, or otherwise affected by a stressful or traumatic event in the workplace. Learn more ...
Training & Educational Programs
MINES offers a series of trainings and workshops to provide our clients with the most valuable information on team building, stress management, personal development, and a variety of other topics. Learn more ...