* Trainer and availability may vary. Please contact MINES for scheduling.
Going beyond the basics of communication by exploring "valuable" conversations and bio-reactions is directly linked to productivity.
Objective: Learn methods to communicate more clearly and accurately, along with strategies to overcome communication obstacles by using interactive examples and demonstrations. Recommended time: 1.5 hours
This highly interactive workshop will serve as an introduction to the Appreciative Inquiry methodology of organizational change. This unique approach gives a fresh light to solving problems as well as help participants see the strengths of their organization as well as themselves. This gives a beginner start to seeing new possibilities in organizational transformation.
Objective: Participants will learn about this inverse of problem solving methodologies and utilize real life organizational change issues to learn the Appreciative Inquiry process. Recommended time: 2 hours
People who are experiencing burnout are not as productive as their counterparts. Coping-strategies such as taking personal responsibility, setting boundaries and using stress reduction techniques will be discussed.
Objective: This training will address the causes and signs of burnout and what individuals can do to prevent burnout. Recommended time: 1 hour
Based on the work of William Bridges, this training will look at the psychological process people go through when adapting to new situations. Participants will also be given a “road map” for what organizations can do to help facilitate successful change initiatives.
Objective: To learn adaptive strategies to manage change and transition, reduce stress, and develop positive coping skills. Recommended time: 1.5 hours
Effective communication skills are essential for our professional life regardless of our position within the organization including body language, joining skills, listening, and gender specific communication.
Objective: Explore a clearer understanding of communication tendencies and areas that need improvement. Recommended Time: 1.5 hours
This training will focus on practical techniques for dealing effectively with challenging behaviors and difficult situations. The emphasis will be on what skills are needed to cope in situations where there is no opportunity for resolution (i.e. customer service calls). This training will also explore a range of situations from difficult interactions with both internal and external conflict.
Objective: Conflict management skills and stress management skills will be reviewed. Recommended time: 1.5 hours
This training will explore a range of situations from difficult interactions with customers, coworkers and the public, to guarding against workplace violence.
Objective: Learn de-escalation techniques for calming and diffusing escalating situations will be presented and practiced. Recommended time: 1.5 hours
This training is aimed towards employees who spend a majority of their time interacting with customers, both internal and external. Participants will be asked to identify their customer base and conduct a customer service audit including mission and vision. The importance of listening and verbal communication will be emphasized. The film “The Difficult Guest” is recommended to accompany this training along with role play scenarios.
Objective: Learn techniques for improved communication, dealing with angry customers and complaints, and building customer goodwill and trust. Recommended time: 1.5 hours
Today, most professionals need to have a cross-cultural perspective and an understanding of cross-cultural communication in order to effectively address challenges that diversity in the workplace presents.
Objective: Through interactive exercises participants will develop positive strategies to interact with people who are different from themselves racially, culturally, physically, mentally, by gender, or by sexual references. Recommended time: 1.5 hours
Supervisors and managers are often the first to notice that a work performance problem is related to substance abuse. In this training, the focus will be on learning signs and symptoms of abuse, the impact substance abuse has on the workplace as well as society, the psychological impact on the individual, workplace and family, and how to confront the employee and make an appropriate referral to the EAP.
Objective: Learn ways to nurture a drug free workplace with the organization's drug-free workplace policy in mind. Recommended time: 1.5 hours
Creating written communications can sometimes lead to miscommunication or wrong interpretations. It is critical to have the ability to convey the tone and message in a clear and concise way across various types of communications including email and written communications such as report writing, meeting minutes, proposals etc.
Objective: Help identify communication pitfalls and develop internal and external communication abilities. Recommended Time: 1-1.5 hours
High stress, trauma, and burnout are all hazards of challenging workloads. As much as we’d like to, we can’t eliminate the many external stressors we experience in most of our jobs. Rather than to focus on traditional stress management, this workshop will focus on strengthening emotional resilience. Emotional resilience is defined as our ability to bounce back from challenges and stress.
Objective: Present the eight dimensions of emotional resilience and learn practical applications for combating stress and burnout through strengthening resilience. Recommended time: 1.5 hours
It helps to be “smart”, but it is becoming ever more evident that true success in the workplace is determined more by one’s emotional intelligence (EQ) than intelligence quotient (IQ).
Objective: This workshop will lay out some of the basic principles of enhancing emotional intelligence and participants will be invited to do a basic EQ assessment which is meant to help motivate participants to identify areas where they can enhance their EQ and learn strategies to do so. Recommended time: 1.5 hours
This training provides an overview of the four stages of team development, the obstacles teams may encounter, and the profile of high functioning teams. This is an informational training and not an interactive team building exercise.
Objective: Introduce participants to the key components of effective teams including roles, cooperation, and accountability. Recommended time: 1 hour
Do you feel like your meetings tend to run long or are sometimes ineffective? From re-structuring to managing the meeting, this training will help reduce or possibly eliminate these issues.
Objective: Review misconceptions about meetings and give skills and suggestions to help make your meetings flow better and be more productive overall. Recommended time: 1 hour
Many organizations find themselves with remote workers, or teams scattered across wide geographies. In this workshop we will explore some of the unique circumstances facing virtual teams.
Objective: research on virtual teams’ success and pitfalls will be shared along with discussion of specific strategies to make them work. Recommended Time: 1.5-2 hours
This workshop identifies the importance of humor and how it can be used as a coping strategy to manage and reduce stress.
Objective: We will identify the difference between destructive and constructive humor, techniques for accessing humor in the workplace are learned and practiced along with experiential exercises to encourage and explore humor as a stress reduction and coping strategy. Recommended Time: 1-1.5 hours
Challenging ourselves and creating opportunities for personal and professional growth to occur, as well as setting goals are just some of the methods of we can use improving productivity.
Objective: This training will take the participants through the steps of setting short-term and long-term goals, by assessing his or her values and evaluating how his or her goals and values interface. Participants will be given a guideline to see if their goals are specific and measurable as well as strategies that are proven to increase the likelihood of reaching ones’ goals. Recommended time: 2 hours
The rising numbers of incidents of random stranger violence such as assaults, theft, kidnapping and harassment can pose a major safety concern for employees coming to and leaving work. Raising awareness and confidence can be helpful to both increase safety and personal wellbeing.
Objective: Explore tips for enhancing personal safety, raising awareness, and addressing personal safety concerns. Recommended time: 1.5 hours
Participants will complete the brief MBTI prior to the training, which will determine their individual type. Participants will also understand their natural learning styles and how to communicate with others who are different including how they gather information, how they make decisions, and what makes them energized. Please note there are two versions of the MBTI test that can be given, an abridged version and full version. The abridged test is included in the training at no cost. The full version is available but may incur additional cost.
Objective: Learn how different personality types can work and learn together in a complementary manner to achieve success. Recommended time: 1.5-2 hours
This training will explore the causes of workplace violence, levels of violence, and prevention options for both the organization and the individuals within it. Current statistics and perpetrator profiles will be discussed. Tips for diffusing a potentially violent situation will be demonstrated. Specific case scenarios will be presented and discussed. The training is best presented in conjunction with your organization's policy regarding violence.
Objective: Learn causes of and prevention techniques for workplace violence. Recommended time: 1.5-2 hours
A common stressor in our lives is the feeling that we don’t have enough “time”. We know that time is a finite resource, so how do ensure that we are able to make the best use of the time that we have? Most of us find that we have some gaps and inconsistencies between our values and how we spend our time.
Objective: In this training, participants will have a chance to see what psychological obstacles and self-imposed time robbers may be getting in the way and how to overcome them. Recommended time: 1 hour
In this workshop, we will identify different types of harassment and explore the psychological reasons why there is so much variance in what defines "hostile" conditions. The training is best presented in conjunction with your organization's policy regarding sexual harassment.
Objective: Learn to recognize some common elements of harassment and choose strategies that contribute to a positive working environment and minimize complaints. Recommended Time: 1-1.5 hours
The laws against sexual harassment are very clear. However, implementation may not be as black and white. This training will focus on the psychological and behavioral aspects of sexual harassment. Discussions will focus on avoiding misunderstandings in the workplace and the importance of individual perception. The training is best presented in conjunction with your organization's sexual harassment policy.
Objective: Learn what constitutes sexual harassment, forms of harassment, behaviors that may be interpreted as harassment, and the possible consequences to both the employee and the employer. Recommended time: 1 hour
Learning to turn a conflict into a relationship-building situation is a fundamental skill for family, work, and personal life. A self-assessment can be offered as part of this course to help the participants discover how they deal with conflict and how our upbringing influences conflict tendencies.
Objective: Define Conflict, learn to be centered and understand how to create common ground for a more positive approach to conflict resolution. Recommended time: 1.5 hours
Are you interested in learning how to be happier and more fulfilled? The art of living positively is immensely important and we will look at the techniques anyone can employ to help improve their lives.
Objective: This training studies happiness and how to achieve that at work and at home. Recommended time: 1 hour
Successfully harnessing the energy of every employee can be challenging, especially when there are generation gaps.
Objective: In this workshop, you will learn about the generalization of characteristics of each generation and how they impact their work performance, learn to effectively bridge the gaps between generations, gin understanding about the factors that shape each generation’s perspective of the world, learn the source of motivation for people of different generations, preferred management approaches for each generation and discover ways to collaborate together. Recommended time: 1 hour
Whether it's a standoffish coworker or an arrogant boss, intrusive behaviors dismissive remarks, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.
Objective: Learn what drives un-civil and rude behaviors, and how to react to these behaviors in a constructive manner. Recommended time: 1.5 hours
Managed Behavioral Healthcare
A managed care program controls cost for mental health care benefits while ensuring quality of service. Learn more ...
Employee Assistance Programs
The Employee Assistance Programs provided by MINES are designed to both assist employees and support the productivity and profitability of employers. Learn more ...
MINES and Associates' organizational psychology department, BizPsych, has the academic and business expertise to sustainably impact and resolve various issues at team, department and organizational levels. Learn more ...
MINES has developed a set of practical, holistic organizational evaluation tools that will help you keep your finger on the pulse of your company's health and develop effective strategies to get your organization in tip-top shape. Learn more ...
Critical Incident Support Services
MINES Critical Incident Support Services (CISS) are on-site interventions designed to provide solution-focused, compassionate support to your employees in the event that they are involved in, witness to, or otherwise affected by a stressful or traumatic event in the workplace. Learn more ...
Training & Educational Programs
MINES offers a series of trainings and workshops to provide our clients with the most valuable information on team building, stress management, personal development, and a variety of other topics. Learn more ...